Support & Info

Contact Us

Have a question, found a bug, or need help with your account? Reach out and we'll get back to you within 24 hours.

Email Support

FAQ

• How do I reset my password?
  On the sign-in screen, tap "Sign Up" to create a new account, or contact us to reset your existing password.
• How do hearts work?
  You start with 5 hearts. Each wrong answer costs 1 heart. Hearts regenerate 1 every 4 hours, or you can refill them in the Shop. Pro users get unlimited hearts.
• How do I cancel my subscription?
  Go to Settings > Apple ID > Subscriptions on your iPhone and select Fino to manage or cancel your subscription. You'll keep Pro access until the end of your billing period.
• How do streaks work?
  Complete at least one lesson per day to build your streak. Miss a day and it resets — unless you have a Streak Freeze (buy one in the Shop for 100 coins).
• What's included in Fino Pro?
  Unlimited hearts, all 9 courses (including Insurance, Real Estate & Retirement), streak shield, and unlimited daily lessons. $2.99/month or $24.99/year (save 30% with annual). New users get a 3-day free trial.
• Who is Fin?
  Fin is your in-app finance coach — a baby shark in a suit who guides you through lessons, celebrates your wins, and nudges you when your streak is at risk. He's chaotic, warm, and genuinely helpful.
• Is my data safe?
  Yes. Your data is stored securely using industry-standard encryption. We never sell your personal information to third parties.

Privacy Policy

Fino collects your email address and learning progress to provide the app experience. We do not sell or share your personal data with third parties. Your financial information is never collected — Fino is an educational tool only.

Data is stored securely using industry-standard encryption. You can request deletion of your account and all associated data by contacting help@harbegold.com, or by following the steps in the Account Deletion section below.

Terms of Use

By using Fino, you agree to use the app for personal educational purposes. Fino provides general financial education and does not constitute financial advice. Always consult a qualified financial advisor for personal financial decisions.

Subscriptions are billed through Apple and can be managed in your device settings. Free trials automatically convert to paid subscriptions unless cancelled before the trial ends.

How to Delete Your Account

You can permanently delete your Fino account and all associated data directly from the app:

1. Open the Fino app on your iPhone or iPad.
2. Tap the Profile tab in the bottom navigation bar.
3. Scroll to the bottom of the screen.
4. Tap Delete Account (below the Sign Out button).
5. Confirm the deletion when prompted.

Your account and all associated data will be permanently removed from our servers within 30 days. You may re-sign up with the same email address at any time — a fresh account will be created.

If you are unable to access the app, you may also request account deletion by emailing help@harbegold.com from the email address associated with your account. We will process the request within 7 business days.